After-Sales Service

I. Quality Assurance

All Dawei Metal products are manufactured in accordance with GB and GS standards and strictly managed under the ISO9001 international quality system.

Before using your purchased product, please carefully read the user manual and relevant safety precautions.

If you encounter any quality issues during use, please contact us promptly so we can provide efficient support.

II. Product Warranty

Product Type                                                                                                                                                                                                         Warranty Period

Socket wrenches, box wrenches, open-end wrenches, adjustable wrenches, Allen wrenches, clamp tools, hammer tools, ratchet wrenches, wrench sets                               12 months

Vertical hydraulic jacks, horizontal hydraulic jacks, other hydraulic assembly tools                                                                                                                                            6 months

III. Items Not Covered by Free Repair or Replacement

The following are excluded from free after-sales service:

· Wear and tear exceeding the product’s normal service life.

· Rusting, peeling of electroplating, surface scratches, damage to plastic handles, or damage to packaging (e.g., paper boxes, shelves, plastic shells, paper cards).

· Product damage or malfunction caused by abnormal or improper use.

Note: Users requesting after-sales service must provide valid purchase proof. A complete quality warranty card must be filled out for each service request.

IV. Interpretation and Contact

The final interpretation of these service terms belongs to Dawei Metal.

For any questions, please contact our service hotline: +86 186 1557 3662 or visit www.daweimetal.com

V. Safety Precautions

Improper use of tools may cause injury. Please always prioritize safety.

Usage Guidelines:

· Screwdrivers: Only for manually tightening screws; never use as a prying tool.

· Pliers: Only for holding workpieces or cutting wires; never use as a striking tool.

· Manual sleeves: Not compatible with pneumatic tools.

· Wire cutters: Use the correct specification for the cable. Do not use standard shearing tools on super-hard wires (e.g., piano wires) unless specified.

· Hammers: Choose the appropriate type for your task and always wear safety goggles.

· Power tools: Do not use in high-voltage environments.

· Pliers maintenance: Regularly lubricate hinges to extend lifespan.

· Punching and chiseling tools: Always wear safety goggles.

· Anti-rust care: Wipe tools with proper anti-rust oil to prevent corrosion.

· Children: Keep tools out of reach of children without adult supervision.